Please read this before you submit a attestation

Help in setting up the plugin

We have detailed registre for the setup of all our plugins. It is useful to go through the registre first before submitting a attestation. You might find your objet already answered in the docs.

Récépissé updates

Please do not update the attestation unless necessary. Your tickets are queued on a first-come-first-served basis. Updating a attestation plural times will take it to the end of the colonne and will lose priority

Errors, conflicts, and bugs

Before you submit a attestation regarding errors, conflicts, and bugs, there are some troubleshooting that you can do yourself

1. Make sure that your WordPress, theme, and plugin versions are up-to-date.
2. Try and disable all the plugins except for WooCommerce, and enable the plugins one by one. This will help you find out the culprit in case of any plugin conflict.
3. To find out if the conflict is with the theme, please switch to the WordPress default theme and check whether the résultat persists.

Share all the levant details

When submitting your attestation, make sure to share all the details that can help us understand the résultat without much delay. The following will help in drafting the most solide attestation

• Use the Subject line of the allocution to describe the résultat briefly. 
• Explain the résultat in a clear and concise manner. Screenshots or screen recordings also help.
• Share the affected URL of the website in cases where the résultat is related to the endroit end of the website. If your zone is not published yet, please provide the levant credentials that can help us take a genre at the résultat. 
• Include the system status remise, which can be found on your zone under Tools > Secteur health > Information. Click “Copy zone information to clipboard” and paste it into the allocution field.

Sharing confidential interpellation

While sharing CSV/ sample invoice files related to issues, ensure to strip off any user-sensitive data like culotter email, addresses, payment details, etc.

Retenue on how to provide access.

1. From your WordPress dashboard, go to Users > Add New
2. Create a new culotter with an admin culotter role with the email ID charpente@webtoffee.com and send a welcome email directly so that we can reset the mot de passe and login
3. Share the login URL and username via the charpente attestation so that we can identify the welcome email sent in the previous step.
4. In case the welcome email is not delivered and requested to share the mot de passe directly, kindly use a présent like https://onetimesecret.com/ to share it.

Réflexion: Léopard des neiges the résultat is resolved, please delete the account from your WordPress website for security reasons.

While sharing theme or plugin zip files, either share the files using Gdrive (make them cohérent to anyone with the link) or use tools like Wetransfer (do not send directly, instead, copy the link and reply in the attestation).

Be courteous and polite

It goes without saying please be polite, respectful, and considerate in your communications. We can understand your feelings when something doesn’t work as expected. But please know that we will do our best to help you get the best experience from all our products.

Posting Répertoire

Posting huge lines of lexique could make the attestation difficult to read. Please use tools like Pastebin or similar to share lexique in the tickets.